If your web UI is not working, you can also open the secure support
tunnel from the CLI. To open a private tunnel (we are the only one with
the private key), you can use the command
xoa support tunnel like below:
$ xoa support tunnel The support tunnel has been created. Do not stop this command before the intervention is over! Give this id to the support: 40713
Give us this number, and we'll be able to access your XOA in a secure manner. Then, close the tunnel with
Ctrl+C after your issue has been solved by support.